Samsung Electronics and Samsung Medison('the Company' hereinafter) values customers' personal information and observes the law related to 'promotion of information and communications network utilization and information protection'. Through privacy policy, the Company informs you how and for which purposes personal information provided by you is used and the measures that are being taken in order to protect the information. In the event privacy policy is amended, the Company will notify it in the notice board of website.
This privacy policy is effectuated as of August 1 , 2016.
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Personal Information Collection
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The Company collects the following personal information in order for customer inquiry, after-sale service application, etc.
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Information Collected
Name, password, Phone number, mobile phone number, e-mail address, place of work, division, position, company address, country, log, IP information
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Method of Personal Information Collection
Through website (customer inquiry, after-sale service application, registration)
- Purpose of Personal Information Collection and Use
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The Company utilizes personal information collected for the following purposes.
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Others
Processing customer inquiry, after-sale service application, Online marketing, DM
- Term of Holding and Using Personal Information
- In principle, personal information is destroyed without delay when the purpose of collecting and using the information is fulfilled. However, the following information is preserved during the prescribed period of time for the reasons specified below.
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Preservation Items
Name, password, Phone number, mobile phone number, e-mail address, place of work, division, position, company address, country, log, IP information
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Grounds for Preservation
To preserve details of customer inquiry handling, details of after-sale service and personnel DB
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Preservation Period
3 years
- Procedures and Method of Destroying Personal Information
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In principle, the Company destroys personal information without delay after the purpose of collecting and using the information is fulfilled. Procedures and methods of destroying personal information are as follows.
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Procedures
Once the purpose has been fulfilled, information entered by you is transferred to a separate DB (separate document in case information is in paper form) and saved for the prescribed period of time according to the reasons of information protection (Refer to Period of Information Holding and Use.) based on internal rules and other related laws before it is destroyed.
Unless otherwise specified by law, personal information transferred to a separate DB is not used for purposes other than the original purpose of collection.
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Method
Personal information saved in the form of electronic file is deleted by using technical methods to prevent reproduction of records.
- Provision of Personal Information
- In principle, the Company does not provide personal information of users to outside parties. However, exception applies to the following cases.
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- In case user's consent is obtained in advance
- In case request is made by investigating organizations pursuant to provisions in laws and ordinances or for purposes of investigation according to procedures and methods prescribed by laws and ordinances
- Consignment of the Personal Information Collected
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The Company does not consign your information without consent from you to an outside organization. If necessity arises in the future, we will notify you of the consignee and details of consigned work and will obtain consent from you in advance.
- Rights of User and Legal Representative and the Methods of Exercising the Right
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You can modify and delete personal information by writing to, calling or e-mailing personal information management officer. The information will be modified or deleted after identity confirmation process. In the event you have requested modification or deletion of errors in personal information, the information will not be used or provided until the requested modification or deletion is completed. Personal information deleted upon request by user or legal representative is processed pursuant to specifications in 'Term of Holding and Using Personal Information Collected by Samsung Electronics and Samsung medison and will not be available or used for other purposes.
- Installation, Operation and Rejection of Automatic Personal Information Collection Device
- The Company does not operate a device to collect personal information automatically created when using Internet service, such as cookie, etc.
- Civil Service on Personal Information
- The Company designates a division and a personal information management officer in charge as of the following in order to protect personal information of our customers and to handle complaints related to personal information.
- You can make reports and civil applications on the matters of personal information protection that occur while using services of the Company to the personal information management officer or the division in charge. The Company will provide you with sufficient responses promptly in relation to the reports made.
Personnel Affairs and Publicity Team Manager : Daejin Kang
Tel : +82-2-2194-1000
E-mail : hr.sm@samsung.com
Personal Information Management Officer : Yihwan, Kim
Tel : +82-2-2194-1412
E-mail : yihwan.kim@samsung.com
Please inquire at the following organizations if you should require consultations or to make reports in relation to personal information infringement.
- Personal Dispute Mediation Committee (www.1336.or.kr/1336)
- Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
- Internet Crime Investigation Center, Prosecutors' Office (http://icic.spo.go.kr/02-3480-3600)
- Cyber Terror Response Center, National Police Agency (www.ctrc.go.kr/02-392-0330)
